Returns Policy
We know our products are genuine and of exceptional quality. However if due to some unforeseen situation you are not happy with the product then the following terms apply
For a mutually consented resolution of the situation :-
Rapidcomm is committed to ensuring your satisfaction with any product you have ordered from us. In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund Or an exchange, within 15 days from the date on which these goods are delivered.
Customized Orders Will not be taken back and can't be Refunded as we make Product As Per Your Size and Order. And the Same Product Can not be Sold to anyone Else.
Never send back a item without consulting with us. It's very important that you DO NOT send the item back to us Until you have verified with us and no credit or replacement shall be given on such items. Always report any and all problems associated with a single order/package delivery at the same time. Be as Specific as possible when describing the problem, as all returned items are examined for defects / variations.
* YOU MAY RETURN PRODUCT TO US IN THE FOLLOWING WAYS:
Most items are returnable in our stores, to check which items cannot be returned in our stores please call our customer care number for more information or email us at info@Rapidcomm.com
You may call Rapidcomm.com customer care number, and request a return Or exchange. We will arrange for the product to be collected From the delivery address through courier, and returned to us. We shall process the return subject to receipt of the product at our location in unused condition in its original packaging along with original tags and invoice, Failing which return/ exchange / refund may not be possible.
Before accepting delivery of any product, please ensure that the packaging has not been Damaged or tampered with. If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care *or e-mail us at info@Rapidcomm.biz, Mentioning your order id number. We shall make our best efforts to ensure that a replacement Delivery is made to you at the earliest.
In the event you return any item which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item, if we are unable To exchange or replace the item. The replacement item will be shipped to you at no additional shipping charge.
If you request a return/exchange through courier collection, at the time of collecting the product, You will be given a courier Airway Bill, which is to be retained for future reference. Please also keep a copy of the sales invoice/order copy for future reference, before handing over the return product and original sales invoice to the courier. We will send the original invoice back to You through courier, after processing your return/exchange request.
Exchanges through courier collection shall only be done, for items with exactly the same price As the item being returned. Please indicate clearly the replacement item requested and our Customer Care Associate will check and confirm if the item is available in stock and whether the exchange can be made.
